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FAQ

Payment information

The preferred method of payment is bank transfer as there is no payment processing charges. Bank details are provided when an order is placed.

When enabled we can offer payment via Credit or Debit card. Any card payments are handled by Square. Card payments take place in a secure environment on Square’s servers and we do not see or record your card details. As part of the payment processing, Square will receive and store your contact and billing information.

Delivery

Delivery Prices

Standard Delivery is available nationwide mainland GB (excluding Highlands & Islands) and costs £5 for orders above £50 and £10 for orders below £50.

You can also choose to collect from us free of charge (Monday – Friday)

Delivery Dates

All orders received by Monday afternoon will be processed on Tuesday or Wednesday and delivered the following day. You will receive a dispatch confirmation email or whatsapp with tracking code.

Deliveries are normally made between 8am – 6pm. You can specify in your order instructions if you want the box to be left in an alternative safe place (e.g with a specified neighbour or at a specified location) if you are not home. You can track the parcel online with your tracking number and if you are not in to receive it you can collect it from the courier’s nearest depot at your convenience (please check their depot’s opening hours).

Insulated Packaging

All our meat is freshly slaughtered and butchered at our Shropshire premises and is suitable for freezing. The meat is ordinarily vacuum or tray packed (to prevent piercing where on-the-bone) to ensure quality and food safety.

It will be delivered in an wool-insulated box with frozen gel ice packs. The meat will stay safe and cool for 48 hours. Immediately upon receipt please put it in your fridge for immediate consumption or your freezer for later consumption.

Frequently Asked Questions

Orders are always grouped on Monday, ready for processing on Tuesday or Wednesday. This means that any order placed by 12pm on Monday will be delivered on Wednesday or Thursday of the same week. Any orders received after this time will not be processed and delivered until the following week.

Delivery is available across the UK excluding Highlands and Islands. Unfortunately, we do not deliver orders made through our online store outside of the UK.

Delivery is charged at a rate of £5 per order over £50 and £10 for orders under £50. You can also collect your order from us directly at no charge.

All our meat is freshly slaughtered and butchered at our Shropshire premises and is suitable for freezing. All meat is either vacuum or tray packed (to prevent piercing where on-the-bone) to ensure quality and food safety.

It will be delivered by our courier partner in an wool-insulated box with frozen gel ice packs. The meat will stay safe and cool for 48hrs after despatch. As soon as you receive it please put it into your fridge for immediate preparation or into the freezer for later consumption.

If you are not going to be home please ensure you tell us where to leave the box in the note section of the order.

No, due to the nature of our product catalogue, there is no minimum order value.

Lamb is a diverse and flavourful meat that enhances all sorts of cuisine. Visit our  channel or visit the #LoveLamb section of our website where you can discover an abundance of mouth-watering recipes and cooking tips, so you can take your taste buds on a delicious journey around the world.

We do send a tracking number with the dispatch confirmation email which you can use to track online. Deliveries are typically made between 8am – 6pm.

Yes. We offer a bespoke service and work closely with both the Halal Food Authority (HFA) and the Halal Monitoring Committee (HMC). Please get in touch with our team by emailing online@euroqualitylambs.co.uk if you have any requests or questions about this in relation to your order.

We facilitate payment by bank transfer only. This is to keep the costs low as there is a 2% card processing fee, which would otherwise make the price higher for our customers.